FAQ
FAQ stands for frequently asked questions, which refers to a list of answers to common questions. Please find below some of our most asked questions about Radical Cosmetics Private Label Division, Contract Manufacturing Division and Company Information.
RADICAL COSMETICS PRIVATE LABEL QUESTIONS
Where can I purchase sample kits without having to meet the online catalog minimum of $150?
Please visit our online sample kit store at https://www.radicalcosmetics.com/order-sample-kits. There is no minimum purchase necessary when ordering from the online sample kit store.
Is there free shipping on all private label sample kits?
Yes! Radical Cosmetics currently offers FREE shipping & handling on all sample kit orders. The free shipping promotion is not available for international customers or clients outside of the continental United States of America.
What is the processing time for sample kit orders?
The current processing time for private label sample kits are 1-3 business days from the purchase date. All sample kit orders from the online sample kit store are shipped via USPS (United States Postal Service). Tracking information will be emailed to clients as soon as it ships from the Radical Cosmetics facility.
What size of products are in the private label sample kit?
All private label sample kits include full-sized, finished products.
What is the processing time for regular private label inventory?
The current processing time for regular private label inventory from the online catalog is 5-7 business days. The Radical Cosmetics Shipping Department strives to fulfill all orders as efficiently as possible. Tracking information will be emailed to clients as soon as it ships from the Radical Cosmetics facility.
Can you help me with placing my first order in the Private Label Division?
Yes, we can definitely help! Please reach out to our Private Label Customer Success Advisor at success@radicalcosmetics.com or call Radical Cosmetics during regular business hours from 9am-5pm EST Monday - Friday at +1(888)572-3422. Our Private Label team can assist you through placing your order online or via email (for international clients).
Do I have an assigned customer service representative when I begin ordering from the Private Label Division?
Yes, once you place your first order you will be assigned a Customer Support Specialist who will be your point of contact for any special requests, tracking information, returns etc. Any inquiries or questions should be directed to privatelabel@radicalcosmetics.com
If I am near Radical Cosmetics, can I come pick up my private label order(s)?
With the health and safety concerns of our clients, we now offer curbside pickup! No need to pay the shipping rates when you are local or near our Fort Pierce, Florida facilities. For this option, during checkout online, please use promo code "pickup" in the shopping cart. This will eliminate the shipping charges during the online checkout. After you submit payment online, one of our customer support team members will reach out via email or telephone to coordinate your curbside pickup day/time in advance of your order being ready. If you have any questions during the checkout process with the promo code, please give us a call to walk you through or email us at success@radicalcosmetics.com
Can Radical Cosmetics put my logo on private label products?
Unfortunately, Radical Cosmetics does not currently offer any printing/creative services for personalizing private label products.
Can you send me a list of vendors who do printing services for my private label products?
Yes! We would be happy to email a list of printing/packaging vendors for your consideration. Please email the Customer Success Advisor at success@radicalcosmetics.com and they will provide a list of both domestic and international suppliers.
Can you send me a list of distributor vendors for my private label products?
Yes! We would be happy to email a list of distributor vendors for your consideration. Please email the Customer Success Advisor at success@radicalcosmetics.com and they will provide a list of both domestic and international distributor companies.
RADICAL COSMETICS CONTRACT MANUFACTURING QUESTIONS
Where can I purchase sample kits without having to meet the online catalog minimum of $150?
Please visit our online sample kit store at https://www.radicalcosmetics.com/order-sample-kits. There is no minimum purchase necessary when ordering from the online sample kit store.
Is there free shipping on all private label sample kits?
Yes! Radical Cosmetics currently offers FREE shipping & handling on all sample kit orders. The free shipping promotion is not available for international customers or clients outside of the continental United States of America.
What is the processing time for sample kit orders?
The current processing time for private label sample kits are 1-3 business days from the purchase date. All sample kit orders from the online sample kit store are shipped via USPS (United States Postal Service). Tracking information will be emailed to clients as soon as it ships from the Radical Cosmetics facility.
What size of products are in the private label sample kit?
All private label sample kits include full-sized, finished products.
What is the processing time for regular private label inventory?
The current processing time for regular private label inventory from the online catalog is 5-7 business days. The Radical Cosmetics Shipping Department strives to fulfill all orders as efficiently as possible. Tracking information will be emailed to clients as soon as it ships from the Radical Cosmetics facility.
Can you help me with placing my first order in the Private Label Division?
Yes, we can definitely help! Please reach out to our Private Label Customer Success Advisor at success@radicalcosmetics.com or call Radical Cosmetics during regular business hours from 9am-5pm EST Monday - Friday at +1(888)572-3422. Our Private Label team can assist you through placing your order online or via email (for international clients).
Do I have an assigned customer service representative when I begin ordering from the Private Label Division?
Yes, once you place your first order you will be assigned a Customer Support Specialist who will be your point of contact for any special requests, tracking information, returns etc. Any inquiries or questions should be directed to privatelabel@radicalcosmetics.com
If I am near Radical Cosmetics, can I come pick up my private label order(s)?
With the health and safety concerns of our clients, we now offer curbside pickup! No need to pay the shipping rates when you are local or near our Fort Pierce, Florida facilities. For this option, during checkout online, please use promo code "pickup" in the shopping cart. This will eliminate the shipping charges during the online checkout. After you submit payment online, one of our customer support team members will reach out via email or telephone to coordinate your curbside pickup day/time in advance of your order being ready. If you have any questions during the checkout process with the promo code, please give us a call to walk you through or email us at success@radicalcosmetics.com
Can Radical Cosmetics put my logo on private label products?
Unfortunately, Radical Cosmetics does not currently offer any printing/creative services for personalizing private label products.
Can you send me a list of vendors who do printing services for my private label products?
Yes! We would be happy to email a list of printing/packaging vendors for your consideration. Please email the Customer Success Advisor at success@radicalcosmetics.com and they will provide a list of both domestic and international suppliers.
Can you send me a list of distributor vendors for my private label products?
Yes! We would be happy to email a list of distributor vendors for your consideration. Please email the Customer Success Advisor at success@radicalcosmetics.com and they will provide a list of both domestic and international distributor companies.